Shipping policy

1) Dispatch & delivery windows

All orders are baked fresh to order. We aim to dispatch or deliver within the selected window on checkout.
Delivery windows are estimates only and may vary based on baking schedules, courier availability, and weather conditions.

2) Delivery methods

Orders are delivered either:

• Directly by Bloomspoon (Sydney metro and nearby areas), or
• Via third-party courier or postal partners (e.g., Go People, Australia Post, Sendle, or express food delivery providers).

You'll be notified which method applies at checkout or in your confirmation email.

3) Authority to Leave (ATL)

If it's safe, couriers may leave goods unattended. Risk passes to you once delivery occurs (including ATL).
We recommend selecting an address where someone will be available to receive the parcel promptly.

4) Incorrect address or failed delivery

If a delivery fails due to incorrect address, unsafe access, or recipient unavailability, a re-delivery fee may apply.
Because our goods are perishable, refunds cannot be provided where we acted on the details provided.

5) Handling, temperature & freshness

Friands should be brought indoors promptly and stored in a cool, dry place (or refrigerated as instructed).
We can't take responsibility for issues caused by delays in collection, heat exposure, or improper storage.

6) Order changes & cancellations

Orders can be changed or cancelled before baking begins (typically by 12 pm the day before dispatch).
Once baking starts, cancellations are not possible. Please contact orders@bloomspoon.com.au
 as soon as possible if changes are needed.

7) Damaged or missing items

If your order arrives damaged, incomplete, or incorrect, please email orders@bloomspoon.com.au
 within 24 hours of delivery with photos.
We'll work quickly to replace, re-deliver, credit, or refund in accordance with the Australian Consumer Law